SHIPPING & DELIVERY
Last Updated: August 25, 2026
We know you're ready to get your Life of Kai gear. We're just as ready to get it to you.
Some Life of Kai products are made or produced specifically for your order, while others may be fulfilled from available inventory. Because of this, processing and delivery times may vary by product.
Below you'll find everything you need to know about how we process, ship, and deliver your order.
ORDER PROCESSING & FULFILLMENT
Please allow approximately 2–5 business days for most orders to be processed and prepared for shipment.
Processing and fulfillment time is separate from shipping/transit time.
Some products may be made, printed, embroidered, or otherwise produced after your order is placed. These items require production time before they can be shipped.
During product launches, promotional periods, holidays, or periods of unusually high order volume, fulfillment may take longer.
Business days do not include weekends or U.S. federal holidays.
ESTIMATED DELIVERY TIME
Your total estimated delivery time consists of:
Order Processing / Production Time + Shipping Transit Time = Estimated Delivery Time
Once your order has been fulfilled and transferred to the shipping carrier, delivery time will depend on the shipping method, destination, carrier, and other factors.
Any delivery dates or shipping estimates displayed at checkout are estimates and are not guaranteed delivery dates.
SHIPPING RATES
Available shipping methods and applicable shipping charges are displayed at checkout before you complete your purchase.
Shipping rates may vary based on:
Delivery destination
Products ordered
Package size or weight
Shipping method selected
Fulfillment location
The shipping charge displayed during checkout will apply to your order unless otherwise stated.
From time to time, Life of Kai may offer free or discounted shipping promotions. Any applicable minimum purchase requirements, geographic restrictions, or other conditions will be disclosed with the promotion.
SHIPPING DESTINATIONS
Available shipping destinations are determined at checkout.
If shipping is available to your location, the applicable shipping options will appear after you enter your delivery address.
Certain products or shipping methods may not be available in all locations.
TRACKING YOUR ORDER
When tracking is available, you will receive shipping confirmation after your order has been fulfilled and shipped.
Your shipping confirmation will include tracking information that can be used to follow your package.
Please allow time for the carrier's tracking system to update after receiving your shipping confirmation. Tracking information may not become active immediately after a shipping label is created.
MULTIPLE PACKAGES & SPLIT SHIPMENTS
Your Life of Kai order may arrive in more than one package.
Because our products may be produced or fulfilled from different locations, individual items from the same order may be shipped separately.
If your order is divided into multiple shipments:
Packages may arrive on different days.
You may receive separate tracking information for each shipment.
Receiving one package does not necessarily mean your entire order has been delivered.
You will not be charged additional shipping fees solely because Life of Kai divides an order into multiple shipments.
MADE-TO-ORDER & ON-DEMAND PRODUCTS
Some Life of Kai products may be produced specifically after you place your order.
This can include products that are:
Printed
Embroidered
Made-to-order
Customized
Produced through one of our fulfillment partners
Production time occurs before the item is shipped and is therefore separate from carrier transit time.
This approach helps us offer a wider range of designs while reducing unnecessary inventory and product waste.
SHIPPING CARRIERS
Life of Kai and our fulfillment partners may use different shipping carriers depending on the product, fulfillment location, destination, and shipping method selected.
The carrier used for a particular shipment may therefore vary from order to order or between packages within the same order.
When tracking is available, carrier information will be included with your shipment confirmation.
SHIPPING DELAYS
Although we work to get orders delivered as quickly as possible, occasional delays can occur.
Delivery may be affected by circumstances outside our reasonable control, including:
Severe weather
Carrier disruptions
Transportation delays
Holiday shipping volume
Customs processing
Natural disasters
Labor disruptions
Product availability
Fulfillment delays
Incorrect or incomplete shipping information
Other circumstances outside the reasonable control of Life of Kai
Shipping and delivery dates are estimates unless expressly stated otherwise.
If your package appears significantly delayed, please check your tracking information first. If you still need assistance, contact Life of Kai and include your order number.
INCORRECT OR INCOMPLETE SHIPPING ADDRESSES
Please carefully review your shipping information before completing your order.
Customers are responsible for providing a complete and accurate delivery address.
Life of Kai cannot guarantee that a shipping address can be changed after an order has been submitted or entered fulfillment.
If you discover an error in your shipping address, contact us as quickly as possible.
We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed once processing or fulfillment has begun.
Life of Kai is not responsible for delivery problems resulting from an incorrect or incomplete address provided by the customer, except as required by applicable law.
Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address.
PACKAGES RETURNED TO SENDER
A package may be returned to the sender because of:
An incorrect or incomplete address
Failed delivery attempts
An unclaimed package
Refusal of delivery
Carrier restrictions
Other delivery problems
If your package is returned to us or one of our fulfillment partners, please contact us.
Depending on the circumstances, additional shipping charges may be required to resend the order.
LOST PACKAGES
If your tracking information has not updated for an extended period or your package appears to have been lost in transit, please contact us.
We may ask you to confirm your shipping address and provide additional information so we can investigate the shipment with the applicable carrier or fulfillment partner.
If we determine that an order was lost before successful delivery, we will work with you to determine the appropriate resolution, which may include a replacement or refund depending on the circumstances.
TRACKING SAYS DELIVERED, BUT I CAN'T FIND MY PACKAGE
If tracking indicates that your package was delivered but you cannot locate it, please:
Check your mailbox, porch, entrance, mailroom, front desk, or other areas where packages are normally delivered.
Check with household members, neighbors, building staff, or property management.
Allow a short period of time after the carrier's delivery scan, as packages are occasionally marked delivered shortly before final delivery.
Contact the shipping carrier using your tracking information.
If you still cannot locate your package, contact Life of Kai and we'll do our best to assist you.
Life of Kai is not responsible for packages that are lost or stolen after confirmed delivery to the shipping address provided with the order, except where otherwise required by applicable law.
DAMAGED PACKAGES OR PRODUCTS
If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 7 days of delivery.
Include:
Your order number
A description of the problem
Clear photographs of the affected product
Photographs of the packaging when relevant
We'll review the issue and work with you on an appropriate resolution.
For complete information, please see our Returns & Exchanges Policy.
INTERNATIONAL SHIPPING
When international shipping is available, delivery times may vary significantly depending on the destination.
International orders may also be subject to:
Customs inspections
Import duties
Taxes
VAT
Brokerage charges
Other fees imposed by the destination country
Unless expressly stated otherwise at checkout, customers are responsible for customs duties, import taxes, VAT, brokerage fees, and other charges imposed by their country or local authorities.
These charges are not controlled by Life of Kai and are not included in our product prices or shipping charges unless expressly stated otherwise.
Customs processing may also delay delivery.
Life of Kai cannot guarantee international delivery dates.
ORDER CHANGES & CANCELLATIONS
We begin processing orders as quickly as possible.
If you need to change or cancel an order, please contact us immediately.
We cannot guarantee that changes or cancellations can be made after an order has been placed.
Once an order has entered production, fulfillment, or shipment, we may be unable to modify or cancel it.
This is particularly important for made-to-order, printed, embroidered, personalized, or otherwise custom-produced products.
HOLIDAY & HIGH-VOLUME PERIODS
Processing and shipping may take longer during:
Major holidays
Promotional events
Product launches
Limited-edition releases
Periods of unusually high order volume
When significant delays are anticipated, we'll make reasonable efforts to communicate updated expectations through our website or customer communications.
We recommend placing time-sensitive and holiday orders as early as possible.
PREORDERS & SPECIAL RELEASES
Preorder, limited-release, or specially produced products may have different estimated fulfillment or shipping dates.
When applicable, estimated timing will be provided on the product page or during the ordering process.
If an order contains both preorder and immediately available products, items may ship separately.
RETURNS & EXCHANGES
Eligible Life of Kai merchandise may be returned in accordance with our Returns & Exchanges Policy.
Return eligibility, return shipping responsibilities, final-sale merchandise, refunds, exchanges, damaged products, and other return-related matters are governed by that policy.
Please review the Returns & Exchanges Policy before initiating a return.
QUESTIONS ABOUT YOUR ORDER?
We're here to help.
If you have questions about the status of your order, shipping, tracking, or delivery, please contact us through the customer service information provided on our website.
Please include your order number whenever possible so we can assist you efficiently.
Life of Kai est. 2022