HOW LONG WILL IT TAKE TO GET MY ORDER?

Most orders require approximately 2–5 business days for processing and fulfillment before shipping.

Some Life of Kai products are made, printed, or embroidered specifically for your order, so production time may vary by product.

Once your order ships, delivery time depends on your location, shipping method, and carrier.

You'll receive tracking information when available once your order is on the way.

For more information, visit our Shipping & Delivery page.

HOW DO I TRACK MY ORDER?

When tracking is available, we'll send you a shipping confirmation with your tracking information once your order ships.

Keep in mind that tracking can take a little time to update after a shipping label is created.

WHY DID I ONLY RECEIVE PART OF MY ORDER?

Don't worry—your other gear may still be on the way.

Some Life of Kai products are produced and fulfilled from different locations. Because of this, items from the same order may occasionally ship separately and arrive on different days.

When available, you'll receive separate tracking information for each shipment.

You won't be charged additional shipping fees simply because we split your order into multiple packages.

DO YOU SHIP INTERNATIONALLY?

International shipping availability is determined at checkout.

Enter your shipping address during checkout to see the available delivery options for your location.

International orders may be subject to customs duties, taxes, VAT, brokerage fees, or other charges imposed by your country. Unless otherwise stated at checkout, these charges are the customer's responsibility.

WHAT IF I ENTERED THE WRONG SHIPPING ADDRESS?

Contact us as soon as possible.

We begin processing orders quickly, so we can't guarantee that an address can be changed once an order enters production or fulfillment.

Always double-check your shipping information before submitting your order.

MY TRACKING SAYS DELIVERED, BUT I DON'T HAVE MY PACKAGE. WHAT SHOULD I DO?

First, check your mailbox, porch, mailroom, front desk, and other possible delivery locations. We also recommend checking with household members, neighbors, or building staff.

Carriers sometimes mark packages delivered shortly before final delivery, so you may also want to allow a short period of time for the package to appear.

If you still can't locate it, contact the shipping carrier using your tracking information.

Still need help? Contact us with your order number and we'll do our best to assist.

WHAT IS YOUR RETURN POLICY?

Eligible, unworn merchandise may be returned within 30 days of delivery.

Items must be unworn, unwashed, unaltered, and in their original condition with original tags attached when applicable.

Some products, including items marked Final Sale and certain customized or made-to-order merchandise, may not be eligible for return.

See our Returns & Exchanges page for complete details.

CAN I EXCHANGE SOMETHING FOR A DIFFERENT SIZE OR COLOR?

When inventory is available, we may be able to accommodate an exchange.

Because some Life of Kai products and releases have limited inventory, we can't guarantee that your preferred replacement size, color, or style will still be available.

If a direct exchange isn't available, you may need to return the original item and place a new order.

DO I HAVE TO PAY FOR RETURN SHIPPING?

For standard returns, customers are generally responsible for return shipping costs.

If we sent you the wrong product or your item arrived damaged or defective, we'll work with you to make it right and cover applicable return shipping costs.

WHAT IF MY ITEM ARRIVES DAMAGED OR DEFECTIVE?

That's not how it's supposed to arrive.

Contact us within 7 days of delivery and include your order number, a description of the issue, and clear photos showing the problem.

Once we've reviewed the issue, we'll work with you on an appropriate replacement, refund, exchange, or store credit.

HOW LONG DOES A REFUND TAKE?

Once your return has been received, inspected, and approved, we'll issue the refund to your original payment method.

Please allow approximately 5–10 business days after approval for processing.

Your bank or payment provider may require additional time before the refund appears in your account.

HOW DO I KNOW WHAT SIZE TO ORDER?

Check the sizing information provided on the individual product page before ordering.

Because Life of Kai offers different garment styles, cuts, and silhouettes, fit can vary from one product to another.

When you're between sizes or unsure about fit, pay particular attention to the measurements and fit information provided for that specific product.

WILL EVERY LIFE OF KAI PRODUCT FIT THE SAME?

Not necessarily.

Different garments may have different cuts, fits, fabrics, and constructions. A relaxed-fit tee, for example, may fit differently from a standard tee or sweatshirt.

Always check the product-specific sizing information before ordering.

WILL THE COLOR LOOK EXACTLY LIKE IT DOES ON MY SCREEN?

We work hard to represent our products as accurately as possible, but colors may look slightly different depending on your device, screen settings, lighting, and other factors.

Minor variations in color, printing, embroidery, garment wash, or graphic placement can also naturally occur during production.

WHY DOES THE PRINT PLACEMENT LOOK SLIGHTLY DIFFERENT FROM THE PRODUCT PHOTO?

Some Life of Kai products use all-over printing or individually produced graphics.

Because of the production process, the exact placement of a pattern or graphic may vary slightly from one garment to another.

Those small differences make each piece a little unique.

HOW SHOULD I CARE FOR MY LIFE OF KAI GEAR?

Always follow the care instructions included with your product.

For printed or decorated garments, proper washing and drying can help preserve the color, shape, and graphics.

Specific care requirements can vary by product, so the garment's care label should always be your primary guide.

WHAT IS LIFE OF KAI?

Life of Kai est. 2022 is an independent lifestyle and apparel brand inspired by surf, skate, street culture, art, travel, and the places and people that shape the way we live.

It's about more than what you wear.

It's a state of mind.

WHAT DOES "KAI" MEAN?

Kai is most commonly associated with the Hawaiian word for sea or ocean.

For us, it represents something bigger: movement, freedom, exploration, and living life on your own terms.

That's the spirit behind Life of Kai.

WHERE ARE LIFE OF KAI PRODUCTS MADE?

Life of Kai works with different manufacturers, production facilities, and fulfillment partners depending on the product.

Some products may be printed, embroidered, or produced specifically after an order is placed.

Product origin and manufacturing information may vary by item.

ARE YOUR PRODUCTS MADE TO ORDER?

Some are.

Certain Life of Kai products are printed, embroidered, or otherwise produced after you place your order. Other products may be fulfilled from available inventory.

This helps us experiment with new designs and offer a wider range of products while reducing unnecessary inventory and waste.

WILL SOLD-OUT PRODUCTS COME BACK?

Maybe.

Some Life of Kai styles may be restocked, while others may be limited releases that don't return once they're gone.

If you see something you want, we wouldn't wait too long.

HOW CAN I FIND OUT ABOUT NEW DROPS?

Follow Life of Kai on social media and sign up for our email list to hear about new drops, restocks, collaborations, special releases, and other Life of Kai news.

CAN I CHANGE OR CANCEL MY ORDER?

Contact us immediately if you need to change or cancel an order.

We begin processing orders quickly, and some products enter production shortly after an order is submitted. Because of this, we can't guarantee that an order can be changed or canceled once processing or production has begun.

CAN I ADD SOMETHING TO AN ORDER I ALREADY PLACED?

Unfortunately, we generally can't add additional merchandise to an order once it has been submitted.

The easiest option is to place a separate order for the additional item.

CAN I USE MORE THAN ONE DISCOUNT CODE?

Unless otherwise stated as part of a promotion, discount codes generally cannot be combined.

Enter your promotional code during checkout to see whether it applies to your order.

I FORGOT TO USE MY DISCOUNT CODE. CAN YOU APPLY IT AFTER I ORDER?

Promotional codes generally must be entered during checkout and cannot be applied retroactively after an order has been completed.

If you're having trouble with a valid promotion before placing your order, contact us.

DO SALE ITEMS QUALIFY FOR RETURNS?

Unless specifically marked Final Sale, sale merchandise may be eligible for return under our standard return policy.

Your refund will be based on the amount you actually paid after any applicable discounts.

See our Returns & Exchanges page for complete details.

We're here for you.

If you can't find the answer you're looking for, visit our Contact Us page and send us a message.

Please include your order number if you're contacting us about an existing order so we can help you faster.

LIFE OF KAI EST. 2022

Made for wherever life takes you.