Returns made simple.
Eligible, unworn items may be returned within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Final Sale and certain made-to-order items are not eligible for return. See the full policy below for details.

RETURN, EXCHANGE & REFUND POLICY

Last Updated: August 25, 2026

At Life of Kai est. 2022, we want you to be happy with your purchase. If something isn't right, we're here to help.

Please review the policy below before requesting a return or exchange.

1. RETURN WINDOW

Eligible merchandise may be returned within 30 days of the delivery date for a refund or store credit, subject to the conditions below.

A return request must be submitted within the 30-day return window. Items returned without authorization or outside the return window may not be accepted.

2. RETURN ELIGIBILITY

To qualify for a return, merchandise must be:

  • Unworn

  • Unwashed

  • Unaltered

  • Unused

  • Free from stains, odors, pet hair, deodorant, makeup, or other signs of wear

  • In its original condition

  • Returned with all original tags attached, when applicable

  • Returned with any original packaging or accessories included with the product

Life of Kai reserves the right to refuse a return if merchandise does not meet these requirements.

Items that appear to have been worn, washed, damaged after delivery, altered, or otherwise used may be returned to the customer without a refund.

3. FINAL SALE ITEMS

Certain merchandise is FINAL SALE and cannot be returned or exchanged unless it arrives damaged, defective, or incorrect.

Final Sale merchandise may include:

  • Items specifically marked FINAL SALE

  • Clearance merchandise

  • Gift cards

  • Personalized or customized merchandise

  • Made-to-order products

  • Certain limited-edition products or special releases when identified as Final Sale on the product page

  • Items purchased during promotions specifically identified as Final Sale

A promotional discount does not automatically make an item Final Sale unless this is stated at the time of purchase.

4. PRINT-ON-DEMAND & MADE-TO-ORDER PRODUCTS

Some Life of Kai merchandise may be produced specifically after an order is placed.

Products identified as made-to-order, customized, personalized, or otherwise produced specifically for the customer may not be eligible for returns based solely on buyer preference, including change of mind.

If a made-to-order product arrives damaged, defective, misprinted, or materially different from the product ordered, please contact us so we can review the issue and provide an appropriate resolution.

Where applicable, the return eligibility stated on the individual product page will control.

5. HOW TO START A RETURN

To request a return, contact Life of Kai through the contact information provided on our website or through our designated return process.

Please include:

  • Your name

  • Order number

  • Item(s) you would like to return

  • Reason for the return

  • Photos, if the item arrived damaged, defective, or incorrect

Once your return request has been reviewed, we will provide return instructions if the merchandise is eligible.

Please do not send merchandise back without receiving return instructions first.

Unauthorized returns may be refused or may experience delays in processing.

6. RETURN SHIPPING

Unless the merchandise was damaged, defective, or incorrectly fulfilled by Life of Kai, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is the result of an error by Life of Kai or the merchandise arrived damaged or defective.

We strongly recommend using a trackable shipping method when returning merchandise.

Life of Kai is not responsible for return packages that are lost, stolen, misdirected, or damaged while in transit to us.

7. REFUNDS

Once your return is received, it will be inspected to confirm that it meets our return requirements.

If approved, your refund will be issued to the original method of payment.

Please allow approximately 5–10 business days after your return has been received and approved for the refund to be processed.

After Life of Kai issues a refund, additional processing time may be required by your bank, credit card company, or payment provider before the funds appear in your account.

Shipping charges are not refundable unless otherwise stated in this policy.

8. EXCHANGES

Because inventory may be limited, we cannot guarantee that a requested replacement size, color, or style will remain available.

If exchanges are available for your item, they are subject to inventory availability.

When a direct exchange cannot be accommodated, you may be asked to return the original merchandise in accordance with this policy and place a new order for the preferred item.

Price differences may apply to replacement orders.

9. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive an item different from what you ordered, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs showing the merchandise and the problem

  • A photograph of the shipping package or label when relevant

Once the issue is verified, Life of Kai may, at our discretion and as appropriate, provide:

  • A replacement

  • An exchange

  • Store credit

  • A refund

If the issue resulted from an error by Life of Kai or one of our fulfillment partners, you will not be responsible for applicable return shipping costs.

Normal wear and tear, accidental damage, improper care, or damage occurring after delivery is not considered a manufacturing defect.

10. WRONG SIZE OR CHANGE OF MIND

Ordering the wrong size, deciding that you prefer another color or style, or otherwise changing your mind does not constitute a defective product.

Eligible merchandise may still be returned within the applicable return period provided that it meets all return conditions.

Customers are responsible for reviewing available product descriptions, measurements, and size information before purchasing.

11. SALE & PROMOTIONAL ITEMS

Unless specifically identified as Final Sale, merchandise purchased using a promotional code or during a sale may be returned in accordance with this policy.

Refunds will be based on the actual amount paid for the returned item after discounts, not the item's original retail price.

When a promotion requires the purchase of multiple products or reaching a minimum purchase amount, returning part of the qualifying order may affect the promotional discount. Where permitted, the refund may be adjusted to reflect the terms of the original promotion.

12. BUNDLES & MULTI-ITEM PROMOTIONS

Products sold as a bundle or package may need to be returned together to qualify for a full refund.

If Life of Kai permits an individual item from a bundle to be returned separately, the refund may be calculated based on the promotional value allocated to that item rather than its individual full retail price.

13. GIFTS

Eligible merchandise received as a gift may be returned in accordance with this policy.

When the original payment method cannot or should not be refunded, Life of Kai may issue store credit for the eligible return.

Proof of purchase may be required.

14. LOST, STOLEN OR MISSING PACKAGES

Life of Kai is not responsible for packages that are lost or stolen after a carrier has confirmed delivery to the shipping address provided with the order, except where otherwise required by applicable law.

If tracking indicates that your package was delivered but you cannot locate it, we recommend:

  1. Checking the delivery area, mailbox, mailroom, front desk, or other secure locations.

  2. Checking with household members, neighbors, building staff, or property management.

  3. Contacting the shipping carrier regarding the delivery.

  4. Contacting Life of Kai if additional assistance is needed.

If tracking does not show successful delivery or a package appears to have been lost while in transit, please contact us so that we can review the shipment and, when appropriate, work with the carrier or fulfillment partner.

15. INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Life of Kai is not responsible for delivery issues resulting from incorrect or incomplete shipping information submitted by the customer.

If an order is returned to us because of an incorrect address, failed delivery attempt, or refusal of delivery, additional shipping charges may apply if the order is reshipped.

16. REFUSED OR UNCLAIMED PACKAGES

Refusing a package or failing to claim a shipment does not automatically qualify the order for a refund.

If a refused or unclaimed package is returned to Life of Kai or our fulfillment partner, the order will be reviewed according to the eligibility requirements of this policy.

Any non-refundable shipping charges or additional carrier fees may be deducted from the refund where permitted.

17. INTERNATIONAL RETURNS

Customers outside the United States are responsible for return shipping costs, customs charges, duties, taxes, brokerage fees, and other costs associated with returning merchandise unless the return results from an error by Life of Kai.

Original international shipping charges, customs duties, taxes, and similar fees are generally non-refundable by Life of Kai.

Customers should consult their local customs authority regarding whether duties or taxes paid on returned merchandise may be recoverable directly from the applicable authority.

18. RETURN ABUSE & FRAUD

Life of Kai reserves the right to refuse returns, exchanges, refunds, or future purchases when we reasonably determine that there has been fraudulent or abusive activity.

This may include:

  • Returning worn merchandise

  • Returning merchandise not purchased from Life of Kai

  • Repeated excessive returns

  • Altering or damaging merchandise before returning it

  • False claims regarding missing, damaged, or defective products

  • Chargeback or payment abuse

  • Manipulation of promotional offers

  • Other activity reasonably determined to violate this policy

Nothing in this section limits rights provided to customers under applicable law.

19. CHARGEBACKS & PAYMENT DISPUTES

If you believe there is an issue with an order or refund, please contact Life of Kai first so we have an opportunity to resolve the matter.

Submitting a payment dispute or chargeback does not automatically entitle a customer to retain merchandise and receive a refund.

Life of Kai reserves the right to provide order records, tracking information, delivery confirmation, customer communications, and other relevant documentation to payment processors or financial institutions when responding to a payment dispute.

20. PURCHASES FROM THIRD-PARTY RETAILERS

This policy applies only to merchandise purchased directly from the official Life of Kai website.

Products purchased through another retailer, marketplace, event, boutique, or other third-party seller are subject to that seller's applicable return and refund policy.

Please contact the original seller directly regarding those purchases.

21. ORDER CANCELLATIONS

We begin processing orders as quickly as possible.

If you need to cancel or modify an order, please contact us as soon as possible. We cannot guarantee that an order can be changed or canceled after it has been submitted.

Once an order has entered production, fulfillment, or shipment, cancellation may no longer be possible.

Made-to-order, personalized, or customized products may not be cancelable once production has begun.

22. REFUNDS TO CLOSED OR EXPIRED PAYMENT METHODS

Refunds are generally issued only to the original payment method used for the purchase.

If the original card or account has been closed or replaced, the customer's financial institution will generally determine how the refund is credited.

Life of Kai cannot redirect a credit card refund to a different card or payment account except where supported by our payment processor or otherwise required.

23. STORE CREDIT

When store credit is issued instead of a refund, the credit may be subject to separate terms disclosed at the time it is issued.

Store credit:

  • Has no cash value except where required by law

  • Cannot generally be transferred between customers

  • Cannot be redeemed for cash except where required by applicable law

24. HOLIDAY RETURN PERIODS

Life of Kai may occasionally offer an extended holiday return period.

Any extended return window will be announced on our website or during the applicable promotional period.

Unless an extended holiday policy is expressly stated, the standard return period in this policy applies.

25. FAIR COLOR & PRODUCT REPRESENTATION

We make reasonable efforts to display product colors, graphics, textures, and other details accurately.

However, colors may appear differently depending on a customer's screen, display settings, lighting, or device.

Minor variations in color, print placement, embroidery, garment wash, or other characteristics that naturally occur during production may not constitute a defect.

For all-over-print products in particular, exact graphic placement may vary slightly from one garment to another.

26. CUSTOMER RESPONSIBILITY FOR PRODUCT CARE

Customers should follow the care instructions provided with the product.

Life of Kai is not responsible for damage resulting from:

  • Improper washing or drying

  • Bleach or other inappropriate cleaning products

  • Excessive heat

  • Improper ironing

  • Alterations

  • Accidents

  • Normal wear and tear

  • Failure to follow garment care instructions

Damage resulting from improper care is not considered a manufacturing defect.

27. PROMOTIONAL OR FREE ITEMS

Complimentary merchandise, gifts with purchase, promotional products, and other items provided at no charge generally have no refundable cash value.

If a qualifying purchase is returned and no longer meets the requirements of a gift-with-purchase promotion, Life of Kai may require the promotional item to be returned or may adjust the refund by the stated value of the promotional item where permitted.

28. OUR RIGHT TO UPDATE THIS POLICY

Life of Kai may update or modify this Return, Exchange & Refund Policy from time to time.

Changes will be posted on our website with an updated effective date.

Unless otherwise required by law, purchases will generally be governed by the return policy in effect at the time the applicable order was placed.

29. YOUR LEGAL RIGHTS

This policy is intended to establish Life of Kai's standard return and refund procedures. Nothing in this policy is intended to waive or restrict any non-waivable consumer rights provided by applicable federal, state, or local law.

Where applicable law provides greater rights than this policy, applicable law will control.

30. CONTACT US

Questions about a return, exchange, refund, or order issue should be submitted through the contact information or customer service method listed on the Life of Kai website.

Please include your order number whenever possible so we can assist you efficiently.

Life of Kai est. 2022

Website: www.lifeofkai-est2022.com